Pencil Troubleshooting

Table of Contents

 

Pencil Will Not Connect With Paper

Pencil support was added in Paper version 1.5. Make sure you have the most current version of Paper on your iPad or iPhone. It’s also important to have the latest version of iOS, which includes connectivity fixes that will make Bluetooth more stable. If Pencil cannot connect to Paper by pressing the tip for several seconds on the pairing icon (a little pencil) on the left of Paper’s tool tray after four attempts, you can troubleshoot it with the following steps. Try to reconnect Pencil after each of these steps.

 

Check Bluetooth

To turn on Bluetooth, go in to “Settings” in your iPad or iPhone and scroll down to “Bluetooth.” Make sure that Bluetooth is turned on. If you are in Airplane mode, this will turn Bluetooth off, and Pencil will not be able to connect.

 

Restart iPad and Pencil

If Pencil still will not connect, try restarting both your Pencil and your iOS device completely. To restart iPad or iPhone, hold the Power button until you see "slide to power off." After your device has shut off completely, press the Power button again to restart. To restart Pencil, just pull out the battery module completely and then reinsert it into Pencil.

 

Charge It Up

To charge, pinch Pencil’s rubber tip and pull out the battery pack. The battery pack can be plugged-in to any standard USB port. Your computer probably has USB ports that will work. The charger that came with your iOS device will also work if you remove the cord from the base. The battery can only charge when plugged-in the correct way; in most cases you should be able to insert it with the FiftyThree logo facing up.

While plugged in and charging, you will see an orange light on the battery module. This light will change to green when Pencil is fully charged. Pencil can charge fully from empty in about 90 minutes. Slide the battery module fully back into Pencil when finished charging.

Once Pencil has been fully charged and you’ve made sure your iOS device's Bluetooth is on, you should be able to connect it by pressing the tip for several seconds on the pairing icon on the left of Paper’s tool tray.

 

Check and/or replace tip

Sometimes, Pencil will not connect because the tip is seated wrong. The easiest way to correct this is to swap the tip with the extra tip included with Pencil.

To swap out tips, pull out the battery module and twist the rubber end of Pencil counterclockwise. Make sure the new tip has been twisted into place before pushing the battery module and tip back into Pencil’s body.

Contact support: If your Pencil still won’t connect after following all of these steps, please contact us for support.

If Pencil is malfunctioning, we can offer you a return or replacement.

 

Blend is Triggering When you Draw or Erase

Blend is meant to be triggered when you use your fingers on the screen while Pencil is connected. Blend is sometimes accidentally triggered when Pencil is confused for a finger. This can happen when drawing, or erasing.

If you’re having trouble with blends happening while erasing, try carefully peeling off the eraser and putting it back on. Replacing the eraser with the extra one included in the package may also help.

To reduce the number of false blends while drawing, try pressing down a little harder with Pencil, and/or resting your writing hand on the screen. If you’ve tried both of these and are still having trouble, you may have a faulty tip. There is an extra tip included in package with Pencil.

To swap out tips, pull out the battery module and twist the rubber end of Pencil counterclockwise. Make sure the new tip has been twisted into place before pushing the battery module and tip back into Pencil’s body.

Once you have connected, you can check to see if the tip and eraser are working properly by tapping your profile picture top-left, then the gear icon, and “Pencil.” You’ll find a tool that will allow you to check the tip and eraser.

If you simply find your drawing style incompatible with the way Pencil triggers blending, you can turn blending off by changing the “Finger” settings. Go to the settings menu by tapping your profile picture top-right and then the gear icon. Go to “Pencil” and choose “Finger” and set it so the finger does nothing.

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