Problems with Crashing

Sometimes, performing what we call a “hard reboot” helps when Paper is behaving erratically: First, charge your iPad or iPhone to 100%. Then, hold the Home and Power buttons until your iPad reboots. When you see the Apple logo, release the buttons.

If this does not solve your issue, please contact us directly, and include your crash log. We recommend using one of the two following techniques for retrieving crash logs:

Sync with iTunes

This method involves syncing your device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive. This method is also documented at:

1. Sync your device with iTunes on your desktop.
2. After syncing, look for crash logs in the correct directory. See below for a list of directories for each operating system.
3. In this directory, look for files starting with Paper_.

(NOTE FOR MAC USERS: ~/Library is hidden by default on Mac OS X. To easily get this folder, open the Finder application, then hold the "option" key while clicking on the "Go" menu. You should see a menu item for "Library." Click on that, then continue navigating to Logs, CrashReporter, etc.

Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/

Windows XP: C:\Documents and Settings\\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\

Windows Vista or 7: C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\

E-mail directly from your device

1. Open Settings app.
2. Go to Privacy, then Diagnostics & Usage.
3. Select Diagnostics & Usage Data
4. Locate the log for the crashed app. The logs will be named in the format: Paper_YYYY_MM_DD-XXX.
5. Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy.
6. Paste the copied text to Mail and send to an email address as desired.

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