Backup and Restore

Paper 3 users can restore content created before March 27, 2018 to Paper 4, but Paper 4 does not include a backup feature.

Any pages created in Paper 4 will not be backed up by Paper. The team is working on Sync which will make use of your iCloud account to sync your Paper 4 content across all your devices. Until Sync is launched, you should backup your devices with iTunes or iCloud should anything happen to your devices.

 

Paper 4

While there is no in-app backup service available in Paper 4. We will be replacing our backup service with sync in an upcoming release.

Technically savvy folks: you can access your Journals as files via iTunes files sharing and save them manually to your computer hard drive. From there, you can use iTunes to connect to a different device and add them to Paper.

Warning: iTunes file sharing will allow you to delete content from Paper. If you delete folders from Paper via iTunes file sharing, there is no way to recover them. If you rename any of the Paper folders or files via iTunes file sharing, you risk losing access to them in Paper. So, please proceed with caution if you decide to access Paper content through iTunes.

Instructions

  • Connect your iOS device to a computer with iTunes installed.
  • Open iTunes and navigate to your connected device.
  • In the left navigation pane, click on 'File Sharing'
  • You will see a list of all installed apps that have file sharing enabled. Click on Paper.
  • You will now see a list of all of your journals as folders.
  • Select any or all of your folders and click "Save to"
  • More details from Apple: https://support.apple.com/en-us/HT201301

 

Paper 3

The Backup service available in Paper 2 and Paper 3 was shut down Tuesday March 27, 2018 at 11 AM EDT. You will be able access and restore backups created before the 27th, but we will no longer be creating new backups of content you create after this date. Backing up your device to iTunes or iCloud will ensure the safety of your content.

Where is my data stored?

Backed up Spaces are stored on FiftyThree's own secure service.

 Who can see my backed up Grids?

- Your backed up Grids are only visible to you. No one else will have access to them.

 Where do I see my backup status?

- The “Backup and Restore” page in “App Settings" provides current backup status.

I need to restore my content on an iPad or iPhone. How do I do this?

- To restore your content (Grids and Cards) on a fresh install of Paper, log in to your FiftyThree account. 

- You can access the full list of backups available by tapping the "Restore Backups" button. This button is only visible if there is more than one backup to choose from.

Can I restore my Grids at any time?

- Yes, you can restore your Grids created before March 27, 2018 at any time while you are using Paper. Make sure you are signed in to the correct FiftyThree account and tap on your profile picture in the top-left, then on the gear icon. Tap on Settings > App Settings > Backup and Restore and then “Restore Backups”. This will take you to a list of backups that you can choose from. When you perform a restore, any content that is currently in Paper will be deleted and replaced with the restored content. Please note that “Restore Backups” will be visible only if there are other backups for you to restore from. You will not be able to see the current backup for the current device.

 What happens if I created some Ideas before logging in to my FiftyThree account and restoring a backup?

- If you created a few ideas before logging into your account and log into an account that has a valid backup, you will be presented with the Restore Ideas screen. Paper can merge ideas create in a logged out state with your most recent backup.

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