As of November 5, 2018, Paper Support has moved to join WeTransfer Support. This article is no longer being updated. Please click here for the current version of the Accounts Support Article.

Paper 4

If you are a new user of Paper, you don't need to create a Paper account.

Accounts in Paper 4 are only used for restoring legacy backups. If you used Paper 2.4 or later, you had the option to create a backup of your device's content when signed in with your account. If you need to download that content, you can do so in Paper 4.

  • Go to Settings > Tips & Support > Sign in to your Paper account
  • Go to Settings > Tips & Support > Restore Content from Backups
  • Select a restore point to add content to Paper 4

The Paper 2 and 3 backup service has been replaced in Paper 4 with Journal Sync.

Legacy users

We use this term to refer to users who used Paper before the release of Paper 4.

If you have a Paper account that was created before Nov. 30th, 2017, we can verify that you are a Legacy customer. Please contact via this form at WeTransfer.

Paper 3

Why do I need an account?

Accounts are required to keep all your ideas safe and backed up. A future version of Paper will allow you to sync your ideas across all your devices.


 I already have an account, but the app is asking me to create a new account

Login requires an active internet connection to recognize an existing account. If you're online and you're in the Account Creation flow, double check that you're using the email address you associated with your account.


Why should I verify my email address?

When you first create your account you'll receive a welcome email from us with a link to verify your email address. Verifying your email address ensures that you'll be able to reset your password if you get signed out of your account and can't remember your password.


I can't remember my password

You can reset your password by following this link.



If you're having difficulty using Paper, please don't hesitate to contact us. We'll do our best to help you as quickly as possible.


How do I cancel my account?

Send an email to: and we will cancel your account for you and send you an email confirmation.

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