Accounts

Paper 4

If you are a new customer Paper, you don't need to create a Paper account.

Accounts in Paper 4 are only used for restoring legacy backups. If you used Paper 2.4 or later, you had the option to create a backup of your device's content when signed in with your account. If you need to download that content, you can do so in Paper 4.

  • Go to Settings > Sign in
  • Go to Settings > Account Settings > Restore from backup
  • Select a restore point to add content to Paper 4

Paper 4 does not have a backup feature. Only a restore feature. New pages created in Paper 4 will not be backed up to our service.

Legacy customers

We use this term to refer to customers who used Paper before the release of Paper 4.

If you have a Paper account that was created before Nov. 30th, 2017, we can verify that you are a legacy customer.

Paper 3

Why do I need an account?

Accounts are required to keep all your ideas safe and backed up. A future version of Paper will allow you to sync your ideas across all your devices.

 

 I already have an account, but the app is asking me to create a new account

Login requires an active internet connection to recognize an existing account. If you're online and you're in the Account Creation flow, double check that you're using the email address you associated with your account.

 

Why should I verify my email address?

When you first create your account you'll receive a welcome email from us with a link to verify your email address. Verifying your email address ensures that you'll be able to reset your password if you get signed out of your account and can't remember your password.

 

I can't remember my password

You can reset your password by following this link.

 

Help!

If you're having difficulty using Paper, please don't hesitate to contact us. We'll do our best to help you as quickly as possible.

 

How do I cancel my account?

Send an email to: support@fiftythree.com and we will cancel your account for you and send you an email confirmation.

Please note that you must have an account to use Paper. You're welcome to cancel your account at any time though you will have to create a new account to use Paper.

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